The Gas Man Cometh (Again)

Just as you thought it couldn’t get any worse…

Privatised gas-main utility Cadent, with its contractor Triio, has seven weeks of disruption planned for Mill Road.

And you thought that the gas-main replacement work was all done in the summer (and autumn) of 2019? It seems not, as this letter, received by a local trader, on the Petersfield (city) side of Mill Road bridge, reveals.

At the time of publishing this post, it was unclear whether this work would be limited to the Petersfield (city) side of Mill Road bridge, or wopuld also take place on the Romsey side. It would now appear that:

The gas works by Cadent are set to start at the junction with Mackenzie Road and end at the four-way junction of Mill Road, Parkside, Gonville Place and East Road. They are currently set to run from July 27 to September 11.

Alex Spencer, Cambridge Independent, 24 July 2020

Dear Gas Customer,

We’re improving the gas pipes in your street – we need to temporarily disconnect your gas supply

We look after the gas pipes in your area, and we’re committed to keeping you safe and warm. To ensure you continue to receive a reliable gas supply, we are going to replace the pipes in your street. We will need to turn off your gas supply for a short time and gain access to your property.

Working with our partners TRIIO, we plan to start this work between 27.07.2020 and 27.09.2020, and we expect it to last approximately 07 week(s).

We recognise that you may have concerns about COVID-19, and we want to reassure you that your safety is our number one priority. All our engineers follow the latest guidance from the Government. You can find more about this at cadentgas.com/coronavirus.

What you need to do

  • If you or anyone in your home is seIf-isolating and/or shielding, let us know as soon as possible – if you haven’t already done so – using the contact details overleaf. It’s very important you do this, so we can put measures in place to keep everyone safe.
  • We will need access to your property on the day your supply is turned off and at various times throughout the day, including access to your gas appliances once your supply has been reconnected. Someone over 18 must be present to allow the work inside the property to take place. Please do not ask a friend or neighbour to be present. We’ll update you with a specific date closer to the time.
  • All of our engineers carry an identity card; please ask to see this before allowing anyone into your property.
  • Ensure that your landlord knows you have received this letter, and let us know of any potential hazards e.g. asbestos, family pets, that might impact our work as we would like to discuss these before the start date to ensure we work safely.
  • Consider postponing any plans to resurface your driveway or landscape your garden as our works may require digging outside your property.
  • It would be helpful if you could remove any obstructions from around your gas meter before we start work.

You can find more information in the enclosed leaflet or at www.bettergaspipes.co.uk. If you have any questions or concerns – or to let us know that someone in your home is self-isolating and/or shielding – please call us on 0800 151 2404 or email wecare@cadentgas.com.

Yours faithfully,

Cadent Mains Replacement Customer Team


Understandably, Mill Road’s independent traders are concerned…

Beleaguered traders who say the closure of Mill Road bridge in Cambridge to motorists has caused chaos and damaged trade are reeling after it was announced that they now face seven weeks of gas pipe repairs in the street.

They warned it could be the “last nail in our coffin” following the lockdown.

Alex Spencer, Cambridge Independent, 24 July 2020

Read the full article: Gas works ‘last nail in coffin’ for Mill Road in Cambridge say traders


Some thoughts about the implications come to mind:

  • With the Cambridgeshire County Council’s ‘pavement-widening’ barriers and Cadent/Triio’s will any bus, taxi or delivery vehicle be able to navigate Mill Road?
  • As the arguments rage about the effectiveness of the Wider footways, barriers and bridge closure and its effects on trade, how will we disentangle the effects of Cambridgeshire County Council’s initiative, from Covid-19 fear of leaving home and the latest Cadent/Triio work?

And one final thing, just in case anyone didn’t catch the reference in the title of this post…

Your (polite) comments are welcome, below. Be as critical as you wish, but any unacceptable words/phrases will be removed.


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